Viewing Your Order Details

• Order Summary: Every order displays your order number, purchase date, and a detailed list of items purchased.
• Payment & Shipping Info: You’ll see the payment method you used along with the shipping address and any delivery instructions you provided.

Tracking Your Order

• Email Notifications: We’ll send you email updates at each key stage of the delivery process, ensuring you know when your SportFeels gear is on its way.

How do I return my order if I am in the UK?

Returning your order is simple and can be completed online via our website.

1. Log in to your SportFeels account and go to the “My Account” section.
2. Navigate to “Order History” and find the order you wish to return.
3. Click on the “Return Items” button next to the order – available for 28 days from the date of receipt.
4. Follow the steps to complete your return request.

Have you received my returned item?

Our team aims to process returns within 7 working days (Monday to Friday) from the date we receive the item. Once your return is processed, we will send you a confirmation email.

If you haven’t received an update, we recommend:

• Checking with your courier to confirm the parcel was delivered.
• Retaining your postal receipt or tracking information, as it serves as proof of return and is essential for refunds or warranty claims.

In some cases, returns may take longer to process (up to 10-14 days). We appreciate your patience and understanding while we work to resolve your return as quickly as possible.

If your parcel is still in transit, please contact your courier for assistance. Once it has arrived at our facility, you can reach out to our Customer Service Team at [email protected] with your Order ID and tracking number for further help.

Can I return a faulty item?

Yes, we’re sorry if you have received a faulty item, and we are here to help.

SportFeels ensures that all products come with a retailer’s warranty. If you believe your item is faulty, please email our Customer Service Team at [email protected] with:

• A clear description of the issue.
• A photo of the faulty item.

Our team will review the case and assist you in finding the best solution.

What shipping methods are available?

We offer a range of delivery options to suit your needs:

• Standard Delivery – Available for most orders, excluding oversized items that require a specialist courier.
• Premium Delivery – A faster delivery option for eligible orders.
• Next Day Delivery – Expedited delivery for qualifying orders when you need your items quickly.

Where is My Order?

For the most up-to-date tracking information:

• Check your online account or dispatch confirmation email.
• Tracking details may take up to 24 hours to become active.
• During peak periods, orders may be dispatched in separate parcels from multiple UK warehouses.

We’re working hard to get your order to you as soon as possible.

Why is my order unavailable?

If your order is delayed due to a stock shortage, rest assured we are working to restock as quickly as possible.

We apologise for any inconvenience and appreciate your patience.

We will notify you promptly of any delays.